hot water

Ok, so when I first moved in my TH, I went a full week w/out hot water bc my hot water heater was broken. And, I patiently waited a week bc supposedly they had ordered me a brand new water heater. So, I was totally shocked Wednesday night when I went to take a shower and had no hot water!!! So thursday morning, I called and let it be known that I was not happy and wanted it fixed. Well, Thursday night I still had no hot water, so I called the on-call fixer guy but was told there was nothing he could do. He told me he was only allowed to come if I had a fire or flood, and believe you me, I was VERY tempted to give him a flood or fire! So, yesterday they finally came and got it back up and running..YAY. And to my complete frustration, I woke up this morning to no hot water!!!!! So, I called as soon as the office opened, and expressed myself again. The girl told me that she would try to get it fixed, and I let them know that if my hot water wasn't fixed I was going to take the kids to a hotel and deduct the bill from my rent. So, a little later, I got a call that they had to order a part that they won't get till Monday/Tuesday but that they got it up and working. I was like, and tomorrow when it's not working and the kids and I need showers for church...will they come and fix it or will I be getting a hotel tomorrow? She assured me that if I do not have hot water tomorrow that the on-call fixer guy WILL actually come fix it, and he better!!! Call me whatever name in the book you feel, but I will have hot water!!!